News! In Insurance Business Magazine

This week, in Ingle International’s media enquiries, journalist Lucy Cook from Insurance Business Magazine requested commentary on the gap between consumer expectations and best industry practises. I offered frank and open advice by first acknowledging the cracks in communication as a result of compliance, encouraging institutions to be transparent about their products from the get-go (be unafraid to show the good, the bad, and the ugly, especially when it comes to policy wording), all the while promoting literacy in order to manage expectations fairly. However, when it comes to the client being informed, consumers must also be part of the solution.

Read the article in full here.

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